1. Who we are and scope
BLUEBANDO WiFi is a hotspot management and payment platform associated with TEKISOFT COMPANY LIMITED in Tanzania. The platform may be used by independent companies and operators (tenants) to provide hotspot access to their own customers.
This notice covers our website and platform features such as user accounts, vouchers, captive portals, agent management, support, payments and connectivity records. The individual hotspot operator may be responsible for some customer data and should give its own notices where required.
2. Information we may collect
- Account and company details: name, email, telephone number, login identifiers, assigned role and business information.
- Hotspot connection details: voucher or username, router/site, device MAC address, IP address, login and session times, connection status and usage totals.
- Transaction records: purchased plan, amount, telephone number, provider, reference, payment status, refund and settlement details.
- Agent, reseller and tenant records: router assignments, sales, commissions, wallet entries, withdrawals and audit history.
- Technical and security logs, device/browser information, cookies or session identifiers, and communications with support.
3. Why we use the information
- To authenticate WiFi access, activate vouchers and deliver services requested by customers and tenants.
- To process and reconcile payments, display receipts, calculate agent commission and resolve transaction failures.
- To prevent fraud, abuse and unauthorized access, diagnose outages and preserve service reliability.
- To provide customer support, reports, billing, security alerts and legally required records.
- To improve the platform and perform aggregated operational analysis where appropriate.
4. Payments and third-party services
Payments may be processed by a mobile-money operator or a configured payment gateway. Those providers process information under their own notices and legal obligations.
We may share data necessary for hosting, SMS/notifications, payment processing, network operations and authorized support. We do not state that a particular provider is used for every transaction.
5. Cookies and device identifiers
Essential cookies or session identifiers may be used to keep users signed in, protect forms and maintain login sessions. Router, device and session identifiers may be used to validate hotspot access and prevent voucher misuse.
Where optional analytics or other non-essential technologies are introduced, the relevant notice and choices should be provided as required by law.
6. Retention of information
Information is retained only for as long as necessary for the relevant service, security, accounting, dispute-resolution or applicable legal purposes. Retention periods may vary by type of record, tenant arrangement and legal requirement.
Data may be deleted, anonymized or securely archived when no longer required, subject to lawful retention obligations.
7. Data protection and security
We use administrative and technical safeguards appropriate to the service, such as access controls, authentication, logging and restricted staff access. No network or system can be guaranteed completely secure.
Account holders and tenant administrators must safeguard passwords, router credentials and access permissions.
8. Your choices and rights
Subject to applicable law and identity verification, you may ask about personal data held about you and request access, correction or deletion where those rights apply. You may also raise concerns about inappropriate processing.
Some records cannot immediately be removed where retention is required for accounting, fraud prevention, security or legal compliance.
9. Cross-border processing
Some technology vendors, hosting providers or payment service providers may process data outside Tanzania. Where this occurs, appropriate controls and applicable legal requirements must be considered.
10. Children and acceptable access
Children should use internet access with appropriate parental or guardian supervision. Operators must apply any age-related rules relevant to their own services.
11. Updates to this policy
We may update this notice to reflect changes in technology, operations or law. The currently published version and its last-updated date will apply from publication, except where further notice or consent is required.
12. Contact for privacy requests
For privacy questions or requests, please contact TEKISOFT COMPANY LIMITED using the official contact information made available through BLUEBANDO WiFi. Please include enough detail for us to identify the relevant service and handle your request.
For questions about these policies, use the official BLUEBANDO or TEKISOFT COMPANY LIMITED support channels. Additional terms of an individual hotspot operator may also apply.